Privacy Policy

1. Introduction

Jackson Media Pro respects your privacy. This Privacy Policy explains how we collect, use, store, protect, and share information when you visit our website, contact us, request a quote, book a service, make a payment, or otherwise interact with Jackson Media Pro.

By using our website or services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name;
• Phone number;
• Email address;
• Service address;
• Billing information;
• Appointment details;
• Photos, videos, or descriptions of the requested service area;
• Information about your TV, mount, devices, equipment, wall type, or installation needs;
• Messages, emails, forms, or other communications you send to us.

We may also collect limited technical information when you use our website, including:

• IP address;
• Browser type;
• Device type;
• Pages visited;
• Date and time of visit;
• Referral source;
• General website usage data;
• Cookie or analytics information.

3. How We Use Your Information

Jackson Media Pro uses personal information only for legitimate business purposes, including to:

• Respond to inquiries;
• Provide quotes and estimates;
• Schedule appointments;
• Perform requested services;
• Process payments;
• Send invoices, receipts, confirmations, and service updates;
• Communicate about your project or appointment;
• Improve our website, services, customer experience, and operations;
• Maintain records;
• Prevent fraud, misuse, security issues, or unauthorized activity;
• Comply with legal obligations.

Jackson Media Pro does not sell your personal information. We do not use your personal information for unrelated purposes without your knowledge or consent, unless required or allowed by law.

4. Payment Information

If you make a payment, your payment may be processed by a third-party payment processor.

Jackson Media Pro does not intentionally store full credit card numbers or sensitive payment credentials unless specifically required for a lawful business purpose. Payment processors may collect and process payment information according to their own privacy policies and security practices.

5. How We Share Information

Jackson Media Pro may share information only when necessary to operate the business, provide services, protect rights, or comply with the law.

We may share information with:

• Payment processors;
• Booking or scheduling platforms;
• Website hosting providers;
• Email, phone, or communication providers;
• Analytics or security tools;
• Contractors or service providers helping us complete your requested service;
• Professional advisors, such as accountants, legal advisors, or insurance providers;
• Government authorities, courts, regulators, or law enforcement when required by law.

We do not sell, rent, or trade your personal information to third parties.

6. Photos and Project Media

Jackson Media Pro may collect photos or videos related to your requested service, including photos you send to us or photos taken before, during, or after the service.

Project photos may be used for documentation, quality control, training, portfolio, marketing, or social media purposes.

We will make reasonable efforts not to publish sensitive personal information, private documents, visible addresses, alarm codes, financial information, or other confidential information.

You may request that we not use photos of your project for marketing by contacting us in writing at jacksonmediapros@gmail.com.

7. Cookies and Website Analytics

Our website may use cookies, pixels, analytics tools, or similar technologies to understand website traffic, improve performance, remember preferences, and support marketing or security functions.

You may be able to disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

8. Data Retention

Jackson Media Pro keeps personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including service records, business operations, legal compliance, accounting, dispute resolution, and security.

When information is no longer needed, we may delete, anonymize, or securely dispose of it.

9. Data Security

Jackson Media Pro uses reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

No website, email system, payment platform, or method of electronic transmission is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information we collect.

10. Your Privacy Choices

You may contact Jackson Media Pro to:

• Request access to personal information we have about you;
• Request correction of inaccurate information;
• Request deletion of certain personal information;
• Opt out of promotional communications;
• Ask questions about how your information is used;
• Request that project photos not be used for marketing.

We may need to verify your identity before fulfilling certain requests.

11. Texas Privacy Rights

If you are a Texas resident, you may have certain rights under the Texas Data Privacy and Security Act, depending on how the law applies to Jackson Media Pro and your personal information.

These rights may include the right to:

• Confirm whether we process your personal data;
• Access personal data we maintain about you;
• Correct inaccuracies in your personal data;
• Delete personal data you provided or that we obtained about you;
• Obtain a copy of personal data you previously provided to us;
• Opt out of certain uses of personal data, including targeted advertising, sale of personal data, or certain profiling activities.

Jackson Media Pro does not sell personal information.

To submit a privacy request, contact us at:

• Email: jacksonmediapros@gmail.com
• Phone/Text: 281-939-5958
• Mail: PO Box 2000, Channelview, TX 77530

We may request information necessary to verify your identity and process your request.

12. Marketing Communications

If you sign up for updates, request information, or communicate with us, we may send service-related or promotional messages.

You may opt out of promotional emails or marketing messages at any time by following the unsubscribe instructions, replying with an opt-out request, or contacting us directly.

Even if you opt out of promotional communications, we may still send necessary transactional or service-related communications.

13. Children’s Privacy

Jackson Media Pro’s website and services are not intended for children under 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

14. Third-Party Websites

Our website may link to third-party websites, tools, platforms, or services. Jackson Media Pro is not responsible for the privacy practices, security, content, or policies of third-party websites.

You should review the privacy policies of any third-party services you use.

15. Business Transfers

If Jackson Media Pro is involved in a merger, acquisition, sale, restructuring, or transfer of business assets, personal information may be transferred as part of that transaction, subject to applicable law.

16. Legal Compliance and Protection

Jackson Media Pro may disclose information if required to do so by law or if we believe disclosure is necessary to:

• Comply with legal obligations;
• Respond to lawful requests;
• Protect our rights, property, customers, or business;
• Prevent fraud, abuse, security threats, or illegal activity;
• Enforce our Terms and Conditions.

17. Updates to This Privacy Policy

Jackson Media Pro may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

Your continued use of the website or services after updates are posted means you acknowledge the updated Privacy Policy.

18. Contact Information

For questions about this Privacy Policy or to submit a privacy request, contact:

Jackson Media Pro
PO Box 2000
Channelview, TX 77530
Email: jacksonmediapros@gmail.com
Phone/Text: 281-939-5958
Business Hours: Monday–Friday, 9:00 AM–5:00 PM; Saturday and Sunday closed